BTS

Vision & Mission

• Always aim to gain the confidence of the Investors & Regulators by conforming to the highest regulatory standards.
• Always stick to the highest standard of integrity & ethics.
• Always maintain transparency, adherence to timelines, and compliance with regulations.
• Always maintain confidentiality.

Investor Rights

• Right to fair, equitable, and transparent information from the Issuer Companies.
• Right to at-par treatment of all investors.
• Right to actively participate in the General Meetings.
• Right to voting in General Meetings.
• Right to corporate benefits.
• Right to approach the RTA, DP, Issuer, and Regulators for grievances.
• Right to escalate the matter through the hierarchy.

Escalation Mechanism – Complaints Redressal

Stage 1

In the event that the grievance/complaint is not redressed after submission of all requisite documents within the expected timelines, the investor may escalate the grievance/complaint addressed to the Grievance Redressal Division by email to our dedicated id: helpdesk@btsindia.co.in or through a letter (hard copy) addressed to:

BTS Consultancy Services Private Limited,
I Floor, VBN Flats
17, Thirumoorthy Street
T Nagar, Chennai 600 017

Stage 2

Investors may approach the Stock Exchange Investor Portal / SCORES Portal of SEBI.

Stage 3

SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal): an online dispute resolution platform for conciliation and arbitration.

As per the recent Circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated 31-Jul-23 and the SEBI Master Circular dated 04-Aug-2023, SEBI has launched the SMART ODR Portal for online resolution of disputes in the Indian securities market.

Timelines pertaining to services provided by RTA